🧠 2. Documenting key experiences and tacit knowledge of employees

Conducting knowledge extraction interviews with key employees

Recording successful and failed experiences (Lessons Learned)

Producing knowledge documents (reports, guides, checklists, process diagrams, videos)

Creating knowledge maps of individuals and identifying knowledge hotspots

🔄 3. Developing a knowledge transfer system for employee offboarding or transitions

Designing a structured knowledge transfer process during employee exit

Creating a referable knowledge repository for successors

Designing forms and guides for handing over job-related knowledge

📁 4. Establishing a comprehensive system for documenting processes, procedures, and guidelines

Process modeling using the BPMN standard

Developing and standardizing work instructions and procedures (SOPs)

Designing a hierarchical document structure (manuals, guidelines, checklists)

Preparing ready-made templates for documentation by employees

🗃 5. Implementing a system for classification and archiving of knowledge and documents

Designing folder structures, file coding, and labeling

Defining access levels to information

Developing guidelines for document maintenance, review, and updates

🧑‍🏫 6. Training and culture building in knowledge management

Training employees in knowledge recording and sharing

Organizing experience-sharing sessions and collaborative learning (Community of Practice)

Designing knowledge incentives to encourage active employee participation

📊 7. Evaluation and monitoring of the knowledge management system

Designing key knowledge performance indicators (KM KPIs)

Conducting periodic assessments of knowledge management maturity

Analyzing knowledge data and providing reports for continuous improvement

🧩 8. Designing a knowledge-based structure for project-oriented or agile organizations

Recording and transferring project knowledge through a “Lessons Learned” repository

Creating a project knowledge base (PM Knowledge Base)

Documenting technical, managerial, contractual, human resources, and client experiences for each project

💡 9. Integrating knowledge management with other organizational systems

Connecting the knowledge management system with HR, training, CRM, ERP, and more

Designing knowledge dashboards for managers and various departments

Analyzing knowledge gaps between employees or units

Proposed revenue model:

Project-based analysis, design, and implementation of knowledge management systems

Monthly contracts for managing and updating organizational documentation

Designing knowledge management training packages for specific departments

Deploying knowledge management consultants within the organization for a specified period

Target customers:

Knowledge-based and technology organizations

Project-driven, construction, industrial, or consulting companies

Large organizations with a high number of employees and high turnover rates

Organizations seeking to obtain ISO 30401 (Knowledge Management) or ISO 9001 certification